We are excited to announce a major new release of the UCME-SmartConnector alarm notification platform, delivering advanced voice intelligence and enhanced WhatsApp integration for Schneider Electric EcoStruxure Building Operation (EBO) customers.
The latest UCME-SmartConnector release introduces powerful new capabilities designed to improve alarm response efficiency, operator accountability, and mission-critical communication workflows.
New capabilities include:
• Intelligent voice response recording and automatic transcription
• Voice-based alarm acknowledgement using spoken phrases
• Smarter detection of unanswered alarm calls
• Enhanced Twilio WhatsApp Template support
• Improved historical auditing and compliance reporting
• Faster post-event analysis and incident investigation
With automatic speech transcription stored directly in the SQL Server historical alarm database, organizations gain deeper visibility into alarm handling activities and operator responses.
Operators can now acknowledge alarms simply by speaking, enabling faster and hands-free response during critical situations.
The new release also improves WhatsApp alarm notification reliability through support for Twilio’s latest approved template mechanisms.
UCME continues to provide Schneider Electric EBO customers with an advanced alarm notification solution for SCADA, BMS, industrial automation, healthcare, pharmaceuticals, data centers, and other mission-critical environments.
Key benefits:
• Faster alarm response
• Reduced missed notifications
• Improved escalation reliability
• Enhanced compliance and reporting
• Modernized voice and WhatsApp communications
